Wednesday, June 17, 2009

A little thing, I know...

... but still. I contacted customer service for the rental car company I used on last month's business trip to find out when my rental would be credited. The woman responded using the title "Mr". Um, no; check out my profile and you'll see that my first name is not one I've ever heard of used as a boy's name, isn't an either/or name (e.g, Chris), nor is it one like Ashley that used to be a man's name (think Ashley Wilks in Gone With the Wind).

When I responded with a follow-up question, it took her a full week to get back to me. Again addressing me as "Mr". Methinks their customer service rep training program could do with a little work.

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