A week ago Friday we had a security system installed. The installer had some problems (the phone line he was hooking it into was the old-fashioned kind, where the phone company used to have to send someone out to physically attach a phone to the wiring) and the job ended up taking nearly4 1/2 hours - completely wiped out my Friday night! We then had to have him come back because the air conditioner was no longer kicking in - seems he'd stapled through the thermostat wiring. Oh, and he'd left one of his tools behind, while forgetting to leave any of the "protected by" stickers he was supposed to give us.
Today TW was at the cabin to let in the installer for that security system. (We'd had some pilferage out there.) He first called me when the guy had been there a good 4 hours to tell me how bad a job the installer was doing. First he had to cut the wiring a couple of times because he kept getting it too short, then he ended up cutting the phone line, which we'd just had installed a week ago! =:o TW wanted me to talk to the guy who'd written up the order and express our, oh, "dissatisfaction", shall we say. I outlined the problems we'd now had with two of the company's installers - jobs that should have taken no more than 3 hours for both (according to what the first installer told me) were taking at least 3 times that because the guys couldn't seem to get it right the first time. If we'd had to take time off for work for this, it would have been at least one full day, possibly two. The promotional guy had suggested giving the installer a tip because he'd be spending so much time in transit instead of on a job; I think you can imagine how much of a tip that guy's going to be getting...
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