The Chief has been very busy the past couple of months with tax season, especially since he picked up 4 or 5 new clients shortly before the filing deadline. One couple, however, I think he'd be happy to see go elsewhere. They're not only flaky about their record-keeping, but they have yet to be on time for an appointment. The capper, though, was that the Chief set up an appointment with the wife for this evening. She agreed they'd be over as soon as the husband got home from work (he works a later schedule). Two hours later, they still hadn't shown, hadn't called, and didn't answer when the Chief called to leave a voice message. He had me proofread an email he was about to send, expressing concern that they hadn't shown and wondering if they were unhappy with his work and wanted to take their business elsewhere. We'll see if he gets a response.
Fer cryin' out loud, how hard is it to CALL when you're running late or need to reschedule?!? The Chief & I both tend to be punctual, so we have a hard time with people who are chronically late (sometimes by 20 minutes or more), or completely flake out and forget an appointment. It strikes me as rude and inconsiderate. The Chief is already planning to increase his rates in 2017 (his current rates are about half what Block charges). I've told him repeatedly he also needs to include fines for lateness and no-shows, since his time is valuable. If he's waiting for a no-show, that's an appointment slot that someone else could be using. Not to mention the assumption that he's got nothing better to do than sit around and wait for someone who can't bother to be even close to on time, or call to say that "I'm stuck behind a 3-car pile-up" or what-have-you.