When Southwest announced that people could start flying with their small pets, the Chief asked how someone would know ahead of time whether any of one's fellow passengers were 4-footed. The answer boiled down to "you won't." Not a good answer when you're allergic to cats, dogs or both.
Finding out only at the gate that you'll be spending however many hours in a tin can with one or more allergens means you can't prepare medically or try to get a different flight. They're potentially putting people's health at risk. They need to do better.
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